FAQ

  • What is the minimum order quantity?
    Thank you for your interest in our products! The minimum order quantity (MOQ) is determined based on the product type, specifications, and customer requirements. Our factory is highly flexible and can accommodate customized production according to specific customer needs. Therefore, the MOQ may vary depending on the project. To better understand your requirements and provide accurate information about the MOQ, please provide more details about the product you need, such as specifications, materials, and quantity. We will make every effort to provide you with a satisfactory solution and work with you to determine the most suitable MOQ for your needs. If you have any other questions or need further information, please feel free to contact us. We look forward to working with you and providing you with high-quality products and services!
  • What is your delivery time?
    Our delivery time usually depends on the specific requirements of the order and the availability of the product. Generally, we strive to complete orders and arrange delivery as quickly as possible. If you have specific order or product requirements, please provide more details, and we will do our best to meet your needs.
  • What are the payment methods?
    We support a variety of payment methods commonly used in international trade, including wire transfer (T/T), letter of credit (L/C), acceptance draft, etc. These payment options can be selected based on your specific needs and contract terms. We can also negotiate other payment methods suitable for both parties based on your requirements and creditworthiness. Please let us know your specific needs and we will try to provide the best payment solution.
  • How do you ensure the quality of your products?
    We support multiple commonly used payment methods in international trade, including telegraphic transfer (T/T), letter of credit (L/C), and acceptance draft. These payment methods can be chosen based on your specific needs and contractual terms. We can also negotiate other payment methods that are suitable for both parties based on your requirements and creditworthiness. Please let us know your specific needs, and we will strive to provide the best payment solution.
  • Are you a factory or a trading company?
    We are the source factory
  • Where is your factory?
    Blow Molding Workshop No. 8, Science And Technology Industrial Park, High-Tech Development Zone
  • Are customized services available?
    Yes, we do provide customized services. We understand that every customer has unique requirements and preferences, and we are committed to meeting those needs. Whether it's customizing product specifications, packaging, or branding, we have a dedicated team that can work closely with you to create tailored solutions. Please let us know your specific customization requirements, and we will be more than happy to assist you.
  • Do you support OEM and ODM?
    Yes, we support both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We understand the importance of branding and product differentiation in the market. Our team is experienced in working with clients to develop and manufacture products according to their specific requirements and designs. Whether you have your own design that you want us to manufacture (OEM) or you need us to develop a new design for you (ODM), we are fully capable of providing these services. Please provide us with more details about your specific needs, and we will be glad to discuss further.
  • Why choose you?
    There are several reasons to choose us: Rich experience and expertise: We have extensive experience and expertise in the industry, allowing us to provide you with high-quality products and services. Customization capabilities: We offer customized services, allowing us to provide personalized solutions based on your specific needs. Quality control: We place great emphasis on product quality control and have implemented strict quality management systems to ensure that our products meet the highest standards. Competitive pricing: We strive to offer competitive prices to ensure that you receive products and services that offer great value for your investment. Timely delivery: We prioritize delivery time and make every effort to complete orders and arrange timely delivery. Excellent customer service: We value building long-term relationships with our customers and provide excellent customer service, including timely responses and problem resolution. In summary, choosing us means gaining advantages in professionalism, customization, high quality, competitive pricing, timely delivery, and excellent customer service.
  • How long is the product warranty?
    The warranty period for our products typically varies depending on the specific product. Generally, we provide a certain warranty period to cover any potential manufacturing defects or malfunctions. The length of the warranty period may vary based on the product type, brand, and contractual terms. Please consult our sales team or refer to the product manual at the time of purchase to obtain specific warranty information for the product you are purchasing. We strive to provide satisfactory after-sales service and support.

  • Does your packaging ensure product safety?
    Our packaging is designed to ensure the safety of the products during transportation and storage. We use appropriate packaging materials and methods to protect the products from damage, impact, or other adverse effects. We select the best packaging solution based on the nature and characteristics of the products to maximize their safety. However, despite our best efforts in packaging, unforeseen circumstances may occur during transportation. If you notice any damage upon receiving the products, please contact us immediately, and we will promptly address and resolve the issue.。
  • What information do I need to provide to get an accurate quote?
    To obtain an accurate quotation, please provide the following information: Detailed product description: Please provide the name, specifications, and model of the product. Order quantity: Please let us know the quantity of products you wish to purchase. Customization requirements: If you have any specific customization needs, please provide relevant details such as custom sizes, colors, or printing requirements. Delivery location: Please inform us of the desired delivery location so that we can calculate shipping costs. Payment method: Please let us know your preferred payment method, such as telegraphic transfer or letter of credit. Any other special requirements: If you have any other special requests or additional information, please provide relevant details. By providing this information, we will be able to offer you an accurate quotation and corresponding services.
  • How can I get product progress without going to your company?
    If you choose not to visit our company in person, you can still obtain updates on the progress of your product through the following means: Email or online communication: You can stay in touch with our sales team through email or online communication tools to inquire about the progress of your product. They will promptly respond to your inquiries and provide updates. Phone communication: You can communicate with our sales representatives over the phone to get updates on the latest progress of your product and discuss any other related matters. Progress reports: We can provide regular progress reports, including information on production, quality inspections, and delivery. This way, you can stay informed about the manufacturing and delivery progress of your product. Online platforms: If we have relevant online platforms or client portals, you can log in to view updates on the progress of your product, order status, and delivery tracking information. Regardless of the method you choose, we will ensure timely and transparent communication of accurate product progress information, allowing you to stay informed about the latest developments in your project.
  • How do I resolve this issue if I didn't receive the item?
    If you have not received the item, we will do our best to resolve the issue. Please follow these steps to address the problem: Confirm delivery time: First, please verify if the delivery time has already passed. Sometimes, items may be delayed due to transportation issues or other reasons. Contact us: If you confirm that the delivery time has passed but you have not received the item, please contact us immediately. Provide your order number and detailed information so that we can track and investigate the issue. Investigate the problem: We will work with our logistics partners to investigate and provide a solution as soon as possible. This may include reshipment, refund, or other appropriate compensation measures. Maintain communication Throughout the resolution process, we will keep in close communication with you and provide timely updates on the progress of the issue and proposed solutions. Rest assured that we will make every effort to address your non-receipt issue and ensure that you receive a satisfactory resolution.
  • How is your after-sales service?
    We place great importance on our after-sales service and are committed to providing excellent support to our customers. Here is our commitment to after-sales service: Timely response: We will promptly respond to your inquiries, questions, or complaints and provide necessary assistance and solutions. Problem resolution: If you encounter any product quality issues or other after-sales problems, we will actively engage and make efforts to resolve them to ensure your satisfaction. Return and exchange policy: If you are dissatisfied with the received product or need to return or exchange it, we will provide corresponding return and exchange policies and procedures based on the specific circumstances. Warranty service: For products that meet warranty conditions, we will provide free repair or replacement services during the warranty period. Continuous improvement: We continuously improve and optimize our after-sales service processes to enhance customer experience and satisfaction. If you have any after-sales needs or issues, please feel free to contact us. We are dedicated to providing you with the best after-sales support and solutions.
  • Can I order samples?
    Yes, you can order samples. We encourage customers to order samples for evaluation and testing before placing a formal bulk order. By ordering samples, you can personally inspect the quality, appearance, and performance of the products to ensure they meet your requirements and expectations. Please contact our sales team and provide the quantity of samples you need and any specific requirements. We will arrange your sample order as soon as possible. Please note that sample orders may incur additional costs and may take some time to process and deliver.
  • How much is the sample fee and can it be refunded after mass production?
    The cost of samples will vary depending on the specific product type, specifications, and quantity. Please contact our sales team and provide the quantity of samples you need and any specific requirements. We will provide you with detailed information on the sample costs. Regarding the refund of sample costs after placing a bulk product order, in general, if you decide to purchase and meet certain order amount requirements, we can consider offsetting or refunding a portion or all of the sample costs. The specific refund policy will be determined based on the contract terms and mutual agreement. Please discuss your situation with our sales team to determine if a refund of sample costs is possible and to clarify the related details.
  • Do you provide quality assurance?
    Yes, we provide quality assurance. We place great importance on product quality and take a series of measures to ensure that the products we offer meet high standards and customer expectations. Firstly, we collaborate with reliable suppliers to ensure strict quality control throughout the procurement of raw materials and production processes. We implement rigorous quality management systems, including inspection, testing, and validation, to ensure that products comply with relevant standards and specifications. Secondly, we conduct comprehensive quality checks and testing to ensure that products meet the expected quality levels before delivery. If any manufacturing defects or quality issues are identified, we take proactive measures for repair, replacement, or refund. Lastly, after product delivery, if you encounter any quality issues during use, please contact us promptly. We will actively engage and resolve the issues to ensure your satisfaction. Please feel confident in choosing our products as we commit to providing high quality and reliability. We also promise to offer excellent after-sales support and solutions.
  • Do you support providing samples?
    We are more than happy to support providing sample services. If you need to order samples or learn more information about samples, please let us know your specific needs and requirements. We will arrange your sample order as soon as possible.
  • What is the monthly supply capacity?
    Our company has a monthly production capacity of over 8 million units. With 32 production lines and advanced automated manufacturing equipment, we are able to efficiently meet the demands of our customers. Whether you require large or small order quantities, we have the capability to ensure timely delivery. If you have specific order requirements, please let us know, and we will do our best to accommodate your needs.